Refund policy

Return and Refund Policy

We have a no-refund and no-return policy for standard purchases, which means we do not accept returns or issue refunds for change-of-mind purchases.

However, your satisfaction is important to us. If your product is defective, damaged, or deficient upon arrival, we will process a full refund for you.

Defective or Deficient Items

Please inspect your order upon reception and contact us immediately at support@jewelryqa.com if the item is defective, damaged, or if you receive the wrong item.

To be eligible for a resolution on damaged or defective goods:

• You must contact us immediately upon receipt.

• The item must be in its original condition, unworn or unused, with tags, and in its original packaging.

• You will need to provide the receipt or proof of purchase.

If your claim for a defective or deficient product is accepted, we’ll provide you with instructions and a return shipping label on how and where to send your package. Items sent back to us without first contacting us and requesting a return for a defect will not be accepted.

Full Refunds for Defective Items

Once we’ve received and inspected your returned defective item, we will notify you of the approval of your refund. If approved, you’ll be automatically refunded on your original payment method for the full amount within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@jewelryqa.com.

European Union 14-day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.